Please complete the New Account application form and email to wholesale@allenave.com or fax to (866) 714.3692
•Minimum Order Quantity
Opening Order: $200.00
Reorders: $150.00
Orders must observe designated case pack quantities. Allen Ave. reserves the right to adjust quantity ordered to meet our requirements or apply a $10.00 USD handling charge for each broken case pack quantity. We will not break case pack quantities without applying handling charges.
New Accounts: First orders must be prepaid. For your convenience, we accept Visa, MasterCard and American Express.
Net Terms: Please complete a Credit Application form and return to acct@allenave.com or fax to (866) 714.3692. Please allow 7 to 10 business days for processing.
•Order Processing
We will ship orders within 48 hrs. Orders that require specified ship dates, please indicate at the time of ordering. For items that are out of stock, unless otherwise requested, we will ship orders as ready and backorder any items not in stock. We will ship backorders when it becomes available.
We ship via UPS Ground Service to the Continental United States. For International orders, air service or special shipping and handling, please contact us to make arrangements. Freight charges are calculated based on weight and destination.
•Returns
Please examine your shipment upon arrival. All claims must be made with our Customer Service Dept. within (10) days of receipt. For damages, you must save the original shipping carton with tracking label and all packing material for inspection by the carrier. Failure to comply may result in rejection of your claim. No returns will be accepted after 30 days of receipt. Allen Ave. will not accept any return or exchange without an RMA# written on the box. Return merchandise must have original tags and packaging. Return items must not show signs of use or contain retailer markings and stickers. Returns and exchanges over 30 days are subject to 20% restocking fee. Ship returns and exchanges prepaid after obtaining RMA# . Shipping and handling on returned merchandise is non refundable.
•Consumer Product Warranty
Allen Ave. products are covered by a Five Year Limited Warranty against workmanship defects. Products found to be defective will be repaired or replaced at our discretion for a nominal fee. Allen Ave. reserves the right to make all determination as to the use of this policy. Products failing due to normal wear and tear, abuse, accidents or natural breakdown of materials over extended use and time are not covered by this warranty. Allen Ave. will not accept any return or exchange without a Return Merchandise Authorization (RMA #) written on the return. All returns must include a proof of purchase receipt from an Authorized Allen Ave. dealer.
•Department Contact Information
Corporate Office: Phone (818) 649.8220 and Fax (866) 714.3692
Wholesale: (818) 230.7141 and wholesale@allenave.com
Customer Service: (818) 649.8220 and service@allenave.com
Accounting: (818) 649.8220 and acct@allenave.com
Media: (818) 649.8220 and media@allenave.com